Animadex Support

Need a hand? We're happy to help.

Contact us

[email protected]

We aim to reply within a couple of days.

Frequently asked

How does Animadex identify an animal?

Take a photo of a real animal and Animadex identifies the most likely species for you, then adds it to your collection. The clearer the animal in frame, the better the result.

Why was my photo rejected?

Animadex only accepts genuine photos of real animals. Photos of a screen, screenshots, and images saved from the internet are detected and rejected on purpose, so collections stay honestly earned. Take a fresh photo of an actual animal — a pet or a bird outside works great.

How do I delete my account and data?

In the app, open your Profile, tap the “…” menu, and choose Delete Account. This permanently removes your account and all associated data (collection, photos, and progress). You can also email us and we'll handle it for you.

How do purchases and Premium work?

Animadex is free to play. A Premium subscription removes ads and unlocks exclusive cosmetics, and Crests are an optional in-app currency. Manage or cancel a subscription anytime in iOS Settings → [your name] → Subscriptions. You can restore past purchases from the in-app store.

How do I add friends?

Open the Community tab to find your friend code and share it, or enter a friend's code to send a request. Once connected, you'll see each other on the leaderboards.

Found a bug or have feedback?

Email [email protected] with as much detail as you can (what happened, your device, and a screenshot if possible). It really helps.